Help Section

Help (FAQs)

For a list of all of the features available to each subscription type, please go to:permissions table

  • 1. Getting Started – Registration, Profiles & Preferences

    You can register with arealkeeper.ie for free! Doing so is quite straightforward and even easier if use the ‘Signup with Facebook’ option. Here is a quick guide to registering:

    Registering Manually

  • 1. Click on the ‘Register’ button on the Homepage (www.arealkeeper.ie)
  • 2. Add your username.
  • 3. Add your email address. Make sure it’s a valid email and that it’s yours! This is where your registration details and all subsequent emails from arealkeeper.ie will go to
  • 4. Enter your Date of Birth. It’s important to be honest with all of your details to increase your chances of making real connections with other users. This is especially true of your Date of Birth.
  • 5. Add a Password. Don’t make your password too obvious. A good rule is to use at least one capital letter, one number and one special character (e.g. ^, or ! ) in your password.
  • 6. Select your gender
  • 7. Select the gender of the users you want to be matched with
  • 8. Click ‘Register’
  • 9. If there are any errors, the page will refresh indicating which fields need to be corrected. Simply make the corrections and click ‘Register’ again to complete the registration
  • Registering van Facebook Signup

    • 1. Click the ‘Signup with Facebook’ button at the bottom of the form
    • 2. You may be taken to a Facebook login page, where you can login to your Facebook account
    • 3. You will be returned to the arealkeeper.ie Registration form, where you can now select your own username (or you can use your Facebook username, if you prefer)
    • 4. Complete any remaining fields as necessary
    • 5. Click ‘Register’
    • 6. If there are any errors, the page will refresh indicating which fields need to be corrected. Simply make the corrections and click ‘Register’ again to complete the registration
    • Activating your Account

      Once you complete registration you will be sent an email to the address you specified during registration. Sometimes this message can take a couple of minutes to arrive in your inbox.

      When you receive the message, simply click on the activation link therein and your account will be activated. You will then be taken to the arealkeeper.ie login page where you can login using the username / password details you entered when registering.

    • 1.1. My Profile – Creating a Profile

      Once you have registered and activated your free arealkeeper.ie account you should complete your profile. You can access your profile from the main menu under

    • My Profile
    • Manage Profile
    • The profile is broken down into five sections:

    • About Me
    • Physical Profile
    • Demographic Profile
    • Lifestyle Profile
    • Family Profile
    • After you complete each section you may proceed to the next one until all sections have been completed.

      Please note it is very important to be as honest as possible when completing your profile. The focus of arealkeeper.ie is to bring genuine users together in a safe and fun environment for the purposes of creating meaningful matches and dates.

      Profile Picture

      Your profile picture doesn’t have to be an oil painting. After all, you’re real, right? However, a good profile picture will have at least some, or all, of the following characteristics:

    • The image should be in focus
    • It should contain only you, and not a group of people, if at all possible
    • Guess what? Smiling actually increases your chances of success!
    • We’re conscious that it isn’t always easy to find a picture that easily meets these criteria. To help, we’ve added a photo cropping tool so you can capture your wonderful face in a perfect square. Okay, we can’t paint a smile on your face, but we hope our tools help you get your picture just right.

      Note: You can add more profile pictures when you subscribe! See more under ‘Upgrading Subscription’

    • 1.1. 1.1.1 My Profile – Editing a Profile

      After you have saved your completed profile you can return at any time to edit any of the details, or change your main profile picture.

      To do so, simply go to:

    • Main Menu
    • My Profile
    • Manage Profile
    • 1.1.2. Preferences

      In order to create real, meaningful matches the system needs to know what you are looking for in a match. Under the My Preferences section you can do just that!

      You can access the Preferences section from the main menu, under preferences.

      The preferences section has six sections, as follows:

    • Physical Preferences
    • Demographic Preferences
    • Lifestyle Preferences
    • Family Preferences
    • Deal Breakers
    • Categories Rank
    • As you will see, the first four are quite straightforward and resemble the same sections on your profile. Simply complete these first four sections as honestly as possible and the system will learn about the attributes you want in a match.

      Deal breakers

      While the system will accurately reflect your preferences in your matches, by rating matches according to how many of your preferences they meet, there is also the possibility to flat out refuse to be matched with someone who does not meet some criteria you specify under ‘deal breakers’

      You can choose a maximum of three deal breakers from a predefined list of seven options. Any deal breakers you select will be factored in when generating your matches.

      If another user possesses an attribute which you have listed as a deal breaker, they will not be suggested as a match for you, even if they are perfect in every other way!

      The moral of the story: choose your deal breakers carefully and wisely , otherwise your true love might just get away.

    • 2. My Matches

      This is what it’s all about, right? Now that you have given an honest profile and a true reflection of your preferences and deal breakers, the system can begin suggesting matches for you. There are two ways to access your matches:

    • 1. Via the main menu, under my matches > Find Matches
    • 2. Via emails from the system (see ‘meal config’ further down)
    • When viewing your matches you will see a percentage score given to each match. We know it’s a bit technical giving scores to users, but remember this is the score that represents the likelihood of a strong match between you and the other user(s) and not a reflection on any user’s personhood.

      Note: If the number of suggested matches you receive is very low, or zero, why not take a look at our ‘Match Advice’ section, where you can learn how to improve your match outcomes.

      The Match Results Grid

      The match results will display six matches per page. At the bottom of the page you will see the total number of matches for you at that moment and an option to progress to the next page of matches, should you have more than six matches at that time.

      Filtering

      You can filter your match results by:

    • User Subscription Type
    • Online Status
    • These filters are available at the top of each match result page.

      Note: An online user may have gone offline after your results have been generated. In this case, filtering for ‘online users’ can generate some unusual results.

      If, after filtering, you wish to see all matches again, simply select the first option in each filter:

    • Select User Type
    • Select Online State
    • 2.1. Searching

      If you wish to see what you’re missing from your matches, you may search for other users by criteria that you control. This comes in the form of basic and advanced search. Both of these options can be found under the My Matches menu item on the main menu.

      Note: Only Subscribed users can access the Advanced Search feature

      Searching is as easy as selecting the criteria you wish to search by and clicking ‘search’. You may also:

    • 1. Save a search by giving it a name and selecting ‘save’ or ‘search and save’
    • 2. Update your ‘Preferences’ with the new search criteria you have selected if you prefer. Note, that as this change directly updates your preferences, your suggested matches will change also
    • 2.2. Surprise Me

      Maybe you just don’t trust yourself with your selections, or maybe you want to put your prospects of love in the lap of the Gods? Well then you can let the system randomly suggest another user’s profile for you. To do this go to:

    • Main Menu
    • My Matches
    • Surprise Me
    • Sometimes random chance might produce your next date!

      3. My Interactions

      Saw another user you like? Maybe you want to let them know, or maybe you want to ruminate on it for a little longer. No problem! You can do ether / both from the My Interactions menu item. You can also review messages from other users, or reply to messages from other users from the My Interactions menu. We’ll come to messages shortly, for now let’s look at Winks and Favourites

      Winks & Favourites

      A wink is just a gentle, polite, little gesture to another user that you like their profile and maybe you’d like to chat sometime.

      Okay, so a wink in the real world can carry all sorts of different connotations, but in arealkeeper.ie, we’re definitely stressing the ‘polite indication of interest’ meaning of a wink. Hey, this isn’t a building site!

      To wink at a user:

    • 1. Click on the smiley face under the user’s profile picture.
    • 2. The icon will turn blue (if it’s already blue it just means you already winked at this user, but you can do it again if you like, just don’t be a pest!)
    • To favourite a user:

      A ‘favourite’, is just a handy way to group users that you like enough to maybe explore things further with in future visits to arelakeeper.ie.

    • 1. Click on the love heart icon under the user’s profile picture
    • 2. The icon will turn blue
    • 3.1. Reviewing Winks & Favourites

      To review all of your winks , simply to go:

    • Main Menu
    • My Interactions
    • Then choose whether you wish to see all the users you have winked at, or perhaps more interestingly, all of the users who have winked at you by choosing either outgoing winks or incoming winks , respectively. To review all of your winks, simply to go:

      To review all of your favourites , simply go to:

    • Main Menu
    • My Interactions
    • Then choose whether you wish to see all the users you have favourited, or all of the users who have favourited you by choosing either outgoing favourites or incoming favourites , respectively.

      4. Messages & Chat

      One of the most exciting features on arealkeeper.ie is Instant Messaging. With Instant Messaging you can have a real-time conversation with other users (simultaneously), reply to messages that other users may have left you while you were offline, or send a message to another offline user.

      See Permissions List for which features apply to your subscription type

      4.1.1. Messaging a User

      To begin messaging another user simply click on the speech bubbles icon under their profile picture and a min chat box will open. You simply type your message press send. Easy!

      If the user you gave just messaged is online and is capable of replying, your greeting may become a conversation. If they are currently offline, they will see that they have an unread message in their notification bar the next time they login, at which time they can reply, whether you are online or not.

      4.1.2. Receiving a Message

      If you are online and another user messages you, your notification bar will add a badge indicating that you an unread message. The badge will contain a number denoting the amount of unread messages you have.

      You can read the message by clicking the speech bubbles icon in your notification bar or by going to.

    • Main Menu
    • My Interactions
    • My Messages
    • Similarly, if you are offline when other users message you, you will see the number of unread messages you have indicated in your notification bar.

      4.1.3. My Messages

      You can continue a live chat in the mini chat box. If you prefer, you can manage your messages with both online and offline users via:

    • Main Menu
    • My Interactions
    • My Messages
    • Here you can sort messages by date received. You can also sort messages by volume, where volume indicates the number of exchanged messages between you and another user. So, someone you have chatted to quite a bit will be very easy to find via your My Messages page.

      5. Verification

      You can have fun on a realkeeper.ie without being verified, but it does sure help other users to know that behind that funny (and perfectly respectable) username, there is a real user. Verification is a signal to other users that you are real and that you are here for other real users.

      Verification: An Explanation

      Before outlining how you can go about being verified on arealkeeper.ie, let us explain more about it by using the Frequently Asked Questions of other users:

      Q. Can other Users see the information that I entered when verifying myself?

      R. Absolutely Not! In fact we can’t see this information either. It’s all encrypted and processed by very clever third-party algorithms and only your result (verified / not verified) is stored on arelakeeper.ie servers.

      Q. How do I know if another user is Verified?

      R. Under each user’s profile picture, there is a ‘shield’ icon. This icon is grey for unverified users and blue for verified users. If an icon is grey it simply means that the user is not yet verified and does not necessarily mean that they have attempted to be verified but have failed.

      Q. What are the benefits to being verified?

      R. The main benefit to being verified is that other users will know that your arealkeeper.ie user has a real person behind it. Unfortunately, many online dating sites use spurious users to bulk up their numbers and generate interest from ‘real’ users. This is very much against the ethos of arealkeeper.ie.

      Don’t be surprised if you find yourself getting a lot more interest after your account has been verified. This is to be expected and increases your chances of finding real matches. There other benefits to being verified, such as having more control of your saved searches and the ability to add up to ten profile pictures, but we see verification as a signal to others that you are real and are genuine.

      Once verified you’ll also find it easier to progress your interactions with other verified arealkeeper.ie users, increasing your chances of finding a real match!

      Q. I failed Verification. Why?

      R. Failing verification doesn’t mean you did anything wrong. It can simply be that the system can’t generate a successful result from the information you gave it, at that time. You can attempt verification again at a later time if your result was not successful.

      You can attempt verification again at a later time if your result was successful.

      How to Verify my Account

      To verify your account:

    • Go to Verify Me from the main menu
    • Complete all fields on the verification form as accurately as possible
    • Click the Verify Me button on the bottom of the form
    • Wait a few moments for your result to be generated
    • You will either be successful or unsuccessful – there are no partially verified results
    • The ‘shield’ icon under your profile picture will turn blue if you have been successfully verified and will be visible to all other users.
    • You may attempt verification again at a later time if your current attempt fails
    • 6. Registering a Date

      We want users to enjoy arealkeeper.ie and have success finding real and meaningful matches. However, we don’t want anyone to compromise on safety. As such we recommend two things:

    • 1. Read our safety tips
    • 2. Any time you plan on meeting someone you met on the site in the ‘real’ world, make a record of your plans by using the Register a Date feature.
    • What is the Register a Date feature?

      The Register a Date feature is a simple tool for recording any dates you plan on having with other users you have met in the arealkeeper.ie environment. This information is private to you. Besides the user with whom you are planning on meeting for a date, no other users can see if you have registered any dates.

      How Do I Register a Date?

      Registering a date is simple. To do so follow the steps below:

    • 1. Go to the profile page of the user who you plan on meeting offline.
    • 2. Clack on the ‘Register a Date’ menu item on their profile page
    • 3. Specify the date and time of the planned date
    • 4. Specify the location.
    • 5. Click ‘Register’
    • What Happens Next?

      The other user will now receive a notification, telling them that you wish to register a date with them. They can either accept this date, or reject it. If they accept it, then the date is registered. You can see all your registered dates by going to:

    • Main Menu
    • All My Dates
    • Remember, registering a date is something we very much encourage, but it is not enough on its own to help you be safe. While the whole emphasis of arealkeeper.ie is for you to meet real prospects in the ‘real’ world, we just ask users to be sensibly cautious. Your safety is paramount!

      7. Upgrading Subscription

      You can see a list of the subscription types and the benefits they confer by visiting Permissions Table

      To upgrade your subscription from Registered (Free) to Subscribed, or to add enhanced features by adding a Subscribed Plus plan to your account, simply do the following:

      Upgrading from Registered (free) to Subscribed

      Go to:

    • Main Menu
    • Subscription Options
    • Upgrade Plan
    • You will then be taken through the payment process where you can complete the upgrade to your plan.

      Adding Enhancements to Your Plan

      To avail of additional benefits, you may upgrade your subscription further. To do this go to:

    • Main Menu
    • Subscription Options
    • Upgrade Enhancement
    • You will then be taken through the payment process where you can complete the upgrade to your plan.

      If your current subscription has less than one month before expiry, you may add an enhancement to your plan for the remainder of your current subscription. This will be charged pro rata of the current cost of the monthly enhancement. This gives you an excellent opportunity to try an upgrade for a limited period, very cheaply, before deciding whether to continue with the enhancement after renewing your basic subscription to alrealkeeper.ie

    • Permissions Table

      Feature Public Registered Subscribed Subscribed+ Verified
      Public Content Pages
      Signup n/a n/a n/a n/a
      Profile images 2 5 5 10
      Profile fields all all all all
      Preferences all all all all
      Communication - send
      Communication - recieve
      Matches (blurred images)
      Favourites
      Basic search (blurred images)
      Advanced search
      Save searches 5 5 10
      Surprise Me (blurred image)
      Register Date - send
      Register Date - recieve
      Coupon
      Purchase Vouchers
      Redeem Vouchers
      Promotions
      Emails
    • 8. Email Config

      If you’re one of those people who loathe getting lots of emails, you can tell alrealkeeper.ie to manage the volume of emails you receive for you.

      There are two primary email types:

    • 1. System notifications
    • 2. Matches
    • You can opt to:

    • 1. Receive a System Notification anytime arealkeeper.ie has something to tell you
    • 2. Only receive one, consolidated, system notification per day
    • You can also opt to:

    • 1. Receive a list of suggested matches that arealkeepe.ie has generated for you, every
    • a. Day
    • b. Two Days
    • c. Week
    • These options are entirely up to you and can be managed by going to:

    • Main Menu
    • Email Config.
    • 9. Account Deactivation & Deletion

      If, for any reason, you wish to temporarily close your account, or go the whole mile and delete it, you can do so using the Account Deactivation or Account Delete options.

      9.1. Account Deactivation

      To deactivate your account, go to:

    • My Profile
    • Deactivate Account
    • You will be taken to a confirmation page where you can confirm the deactivation of your account, or if you change your mind, cancel and return to your dashboard.

      What happens when I Deactivate my account?

      When you deactivate your account the following will happen

    • Your Account will be removed from match result
    • Your Account will be removed from search result
    • Your Account will be removed from surprise me result
    • Your Account will be removed from winked list (sent & received)
    • Your Account will be removed from Favorite list (sent & received)
    • Your Messages will be left as is but there will be no new messages possible
    • Email notifications will no longer be sent from arealkeeper.ie
    • Your account subscription auto-renew will be cancelled
    • Can I Reactivate my account later?

      Yes, you may reactivate your account at any time later and we’ll be delighted to see you back at arealkeeper.ie. All you have to do is simply log in again and your account will automatically be reactivated.

      However, please note that any remaining paid subscription will be lost if you reactivate your account after such time as the remaining subscription period has expired.

    • 9.2. Account Deletion

      To delete your account, go to:

    • My Profile
    • Delete Account
    • You will be taken to a confirmation page where you can confirm the deletion of your account, or if you change your mind, cancel and return to your dashboard.

      What happens when I Delete my account?

      When you delete your account the following will happen

    • Your Account will be removed from match result
    • Your Account will be removed from search result
    • Your Account will be removed from surprise me result
    • Your Account will be removed from winked list (sent & received)
    • Your Account will be removed from Favorite list (sent & received)
    • Your Messages will be left as is but there will be no new messages possible
    • Email notifications will no longer be sent from arealkeeper.ie
    • Your account subscription auto-renew will be cancelled
    • Can I Restore my account later?

      Unfortunately, once you delete your account it is irreversible. Your account cannot be restored later. However, you may create register for a new account if you ever wish to return to arealkeeper.